Last edited by Malashicage
Sunday, May 10, 2020 | History

4 edition of Employee identity in Indian call centres found in the catalog.

Employee identity in Indian call centres

Ernesto Noronha

Employee identity in Indian call centres

the notion of professionalism

by Ernesto Noronha

  • 242 Want to read
  • 21 Currently reading

Published by Response, SAGE. in New Delhi, India, Thousand Oaks, Calif .
Written in English

    Subjects:
  • Call centers -- India

  • Edition Notes

    Includes bibliographical references and index.

    StatementErnesto Noronha, Premilla D"Cruz.
    ContributionsD"Cruz, Premilla.
    Classifications
    LC ClassificationsHE8789.I4 N67 2009, HF5549.5
    The Physical Object
    Paginationxiii, 184 p. ;
    Number of Pages184
    ID Numbers
    Open LibraryOL23724681M
    ISBN 108132100794
    ISBN 109788132100799
    LC Control Number2009023206

      Book Review: Basi, J.K. Tina, Women, Identity and India’s Call-Centre Industry. Rosila Bee Mohd Hussain. Journal of Sociology 2 J.K. Tina, Women, Identity and India’s Call-Centre Industry. Show all authors. Rosila Bee Mohd Hussain. Rosila Bee Mohd Hussain. See all articles by this author. Search Google Scholar for this author Author: Rosila Bee Mohd Hussain.   Professionalism ‘from below’: mobilization potential in Indian call centres. Drawing on interviews with Indian call centre employees, the present study reveals how professionalism is understood by employees as an ideal that is binding on managers as much as on workers. Noronha, E, D’Cruz, P (a) Employee Identity in Indian Call Cited by:

      Call center employees are a distinct class in themselves and by Indian standards such employment is considered unconventional-night shift, a young employee base and western lifestyle including holidays. Business process outsourcing to India refers to the business process outsourcing services in the outsourcing industry in India, catering mainly to Western operations of multinational corporations (MNCs).. As of , around million people work in outsourcing sector. Annual revenues are around $11 billion, around 1% of GDP. Around million people graduate in India every year.

      BENGALURU: Flipkart has parceled out hundreds of middle- and lower-level employees to the rolls of business process outsourcing firm Serco, adopting a strategy common among technology companies primarily to pare operational liabilities. Flipkart said it transferred about employees to Serco, but three company executives ET spoke with said the number could be significantly higher.   A former employee at a Mumbai-based BPO said data privacy was a major concern. “Especially when it comes to financial services, BPO units are very careful that there is Author: Kunal Purohit.


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Employee identity in Indian call centres by Ernesto Noronha Download PDF EPUB FB2

It provides a lot of interesting information about the nature of call centre work in India and abroad and introduces newcomers to the contemporary literature in the field. It is a valuable read for HR, OB and industrial relations professionals and researchers, as well as organizational psychologists interested in the call centre by: Employee Identity in Indian Call Centres.

The Notion of Professionalism. First Edition The book underscores how employee identity is defined by the notion of professionalism. Noronha and D`Cruz`s book is a perceptive inquiry into the professional and personal lives of Indian call centre agents and raises some new questions for further.

Employee Identity in Indian Call Centres: The Notion of Professionalism (Response Books) - Kindle edition by Ernesto Noronha, Premilla D'Cruz. Download it once and read it on your Kindle device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting while reading Employee Identity in Indian Call Centres: The Notion of Professionalism (Response Books).

'This is a modern book for modern times. Basi defies conventional wisdom- that call centre employment is either India’s post colonial revenge or globalisation’s way of destroying national identity - and in true feminist tradition, privileges the experiences of the women themselves.

This book examines the concept of globalised identities and the way in which agency is exercised over identity construction by women working in India's transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book provides a nuanced analysis of the experiences of Indian women call centre workers and the role of women's participation in the global.

The “cybertariat” is an embodied cultural performance within which Indian call centers engage in the social construction of the Westernized client and the racialized service provider.

In call centres, management technologies penetrate to the very core of your identity. As I witnessed during training sessions, employees Author: Shehzad Nadeem.

employees of Indian call centers are often expected to “de-Indianize” many elements of their behavior, resulting in high levels of employee burnout. Wipro’s onboarding process was tightly orga-nized around transferring the company culture to new employees, as is typical in many other organi-zations.

Traditionally, employees at Wipro (known. The sources describe working in "call centres" in two Indian cities. They say as many as 60 "employees" work in shifts in each office, phoning.

Like a Douglas Coupland book set in India, this novel follows a group of six people working the night shift at a failing call center on Thanksgiving Day. They have to deal with Americans who don’t know how to work their appliances, but they also have their own personal problems—families, romances, career woes—to grapple with/5.

24 Hours: Every night thousands of men and women gather in giant call centres all over India taking on a new identity for nine hours of so.

They. companies are finding iteryv hard to retain their employees. The organization should have constant touch with its employees to know their satisfaction and dissatisfaction. In the year, K R SreeRekha, under the guidance of Dr. nabhan. has done a detailed study on the factors involving employee attrition in BPO in Size: 1MB.

Within this framework, the book explores the impact of the call centre labour process on the social landscape of urban centres in India and the way in which this has impacted upon transformations and shifts in society with relation to gendered, sexual, and generational relationships.

The Culture Shock of India's Call Centers. Close the book Sajar!” a call center employee takes in as much as 15, rupees ( dollars). employee retention in Indian Call Centers” Asia Pacific Journal of Human Resources Vol Issue 3December pp – Tamilzharasi, K., & U ma, Rani.

Employee safety is our key priority right now,” said Sharad Sanghi, CEO, Global Data Centers and Cloud Infrastructure (India) of NTT Ltd. The company's operations fall under essential services and the company is currently operating with minimal staff with most of the employees working from home.

According to Jeff Thompson, Operational Supervisor at the centre, who’s heard many of them, the person making the call was clearly extorting the victims. “There was a lot of fear in the. EPFO Helpdesk is operational from AM to PM on all working days.

FUNDAMENTAL DUTIES OF THE CITIZENS OF INDIA VAW -Have you taken Integrity Pledge. Click Please note-THERE IS NO APP, OTHER THAN 'UMANG', FOR EPFO RELATED SERVICES. KINDLY BEWARE OF THE FAKE WEBSITES THAT ARE FLASHING WRONG INFORMATION ABOUT EPFO. Focusing on the personal identity of new employees and helping them express themselves leads to greater employee retention and engagement than trying to ‘break them in’, The Harvard Business Review (HBR) has uncovered.

Extensive research into the ‘socialisation’ process (fundamentally onboarding) by Daniel M. Cable of London Business School, Francesca Gino of Harvard University Author: Cameron Edmond.

NEW DELHI: Indian companies, especially multinational corporations (MNCs), have gone from being tacit supporters of LGBT (Lesbian, Gay, Bisexual and Transgender) rights to openly allying with the cause.

This comes almost one year after the Supreme Court decriminalised homosexuality. Coverage for same-sex partners under medical insurance and LGBT employee networks have been Author: Anjali Venugopalan.

Organizing and Managing the Call Center You don’t know what you don’t know until you know it the right solution is a continuous search for the right solution.

Dr. Ichak Adizes Overview The turn of the 20th century was the dawn of a new age in communica-tions. A few decades earlier, inthe telephone had been invented andFile Size: KB.Issues and concerns of health among call center employees VP Sudhashree, K Rohith, K Shrinivas Srinivasa Institute of Occupational Health,Bangalore, India.

Correspondence Address: V P Sudhashree Consultant London School of Hygien and Tropical Medicine, No.15th B cross, 11th B main, West of chord road,Mahalakshmipuram, BangaloreCited by: Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry.

At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes women's work are evolving in response to globalization.